Software Developer Support

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

A minimum of 5 years current, detailed and relevant knowledge and experience;
SQL and SQLPlus knowledge;
Familiarity with configuration management / versioning procedures and tools;
Able to work under pressure, on own initiative and without constant supervision, to strict and tight deadlines;
A good team player and a good communicator;
Experience of working in a team that delivers a highly available service;
Competent in documenting work done;
English proficiency level: SLP 3232 according to STANAG 6001;
Relevant experience at a customer facing service desk and its associated tools and processes during a 24 months sustained period of performance;
Recent experience of working in NATO (desirable).

Performing as first line support for ACO HQs staff requiring assistance related to FinS application software and related tool;
Performing duties as the ACO POC with NCIA SSBA functional, technical and applications system administrator, ensuring controls/security of the system and follow-up of the NCIA incidents;
Troubleshooting FinS problems and workflow issues related to FinS utilization within FINAC as well as other staff elements of all ACO HQs using specific tools (i.e. Oracle Workflow, Oracle Discoverer, GL Wand, etc.);
Designing and building management and financial reports to be used by all ACO Community (Discoverer, GL Wand, XML Publisher, SQL query);
Functioning as liaison between FINAC and NCIA for all FinS terminal, server, or software problems, coordinates updates and patches for all ACO sites;
Entering/maintaining other core data elements in FinS (i.e. travel destinations, mode of travel, etc.);
Performing specific actions to prepare the system for new fiscal years in FinS as part of the end of year procedure;
Managing user access controls (user creation, deactivation, reset password) and user responsibilities in FinS, while maintaining proper segregation of duties and security controls;
Implementing any system changes as directed by the FinS Configuration Management Board or by NCIA SSBA (CPU, certificates, DB/ Server upgrade), tests, documents, coordinating with the key user, coordinating the resolution of issues between the FinS Service Desk and the ACO HQs and NCIA SSBA;
Colaborating with the ACO Finance and Accounting Community, representing the ACO Commands in FinS development activities and establishing procedures with subordinate HQs for linkages into the centralized FinS configuration;
Supervising all transactional processes related to the centralized FinS installation, including consolidation, budget, contracting, assets, cash management, accounting activities;
Being actively involved in the execution of the different aspects of the project, specifically business processes analysis, review and design; oversees development of document, ensuring that all design and configuration aspects are addressed and control and security mechanisms are established;
Preparing technical, functional and user documentation;
Keeping abreast of developments in the field and determining the need for testing and evaluating new products and technologies;
Preparing various technical reports.
Writing SQL query to extract information and investigate issues.