SAP Process Support

Employer: Bosch Service Solutions SRL
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 24.10.2020

    Company Description

    We support Bosch Group in areas such as Finance, Accounting, Controlling and Purchasing.

    Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance and accounting processes.

    Controlling Shared Service portfolio includes a broad range of services such as cost center controlling, budgeting and forecasting, controlling of internal and external charging, monthly business reporting, and sales analysis.

    Commercial Customer Support is performing activities related with commercial and logistics topics for automotive customers. The main activities include: tracking and monitoring of sales targets, supporting collection and dispute management, maintenance of customer specific logistics and sales elements.

    In addition, our Purchasing Business Operations specialists in Timisoara offer a wide range of services: process a purchase requisition to purchase order, including parts-on-stock, process invoice clearing, negotiate Bosch suppliers' offers, manage suppliers' changes, onboard and maintain globally Bosch suppliers' e-Catalogues, offer global support for tenders and general back-office support for our clients for any indirect purchasing activity.

    Strategic Purchasing Category Management department is developing in Timisoara. The team drives strategic supplier management and contract negotiations for all indirect demands on Eastern Europe and DACH (Germany, Austria, Switzerland) level within the Bosch Group through the active presence of our strategic buyers' team specialized on different commodities.


    • Is proficient in foreign language: English;
    • Experience in support - SAP modules: Sales and Distribution;
    • Must be able to work independently as well as a team player and can manage own workload;
    • Strong organizational and analytical skills;
    • Flexibility, good problem solving capacity and troubleshooting skills;
    • Ability to establish and maintain outstanding relationships with customers, vendors, co-workers and users;
    • Excellent customer service skills and ability to communicate with all levels of employees;
    • Ability to work under pressure during peak periods and respecting the deadlines.

    Additional Information

    #LikeABosch Benefits:

    • The 13-th salary;
    • Meal tickets;
    • Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
    • Relocation package;
    • Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module;
    • Professional development - Great opportunities to develop yourself within the company;
    • Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch;
    • Home office - Possibility to work from home a few days per month;
    • Health and sport benefits - Because your health is a priority to us;
    • Various discounts to our partners;
    • Inspiring working conditions;
    • Diversity and multicultural mindset;
    • Bookster- the road to self improvement is paved by books.
    Job Description

    • Providing support to cross-functional issues involving in-scope processes and guide end-users in issue resolution;
    • Assisting business users for ad-hoc queries and training as needed;
    • Analyzing/troubleshooting and undergoing corrective action related to all in-scope areas;
    • Identifying and supporting priority tickets as per business necessity and given KPI measurement;
    • Work independently and collaboratively with support teams to solve inquiries;
    • Ensure customer satisfaction by responding to incoming contacts via Skype, e-mail or internal platform;
    • Identifying problems and concerns associated with all SAP modules implemented in the scope area;
    • The SAP Process Support will provide remote support for SAP based related processes in the SD modules;
    • Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
    • Fulfils any other tasks related to area of responsibility, as requested by direct superior.