Technical Analyst

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Advanced level of English
To be professional and courteous with strong customer service orientation
Strong knowledge of Microsoft Office
Minimum 1 year of generating reports and analyzing data with Microsoft Excel
Technical proficiency – business software familiarity, contact center systems and
internet navigation
A proactive and innovative approach
Ability to interact professionally with individuals from various backgrounds
Strong organizational skills
Ability to multitask

To respond efficiently to all customers’ enquiries within given timescales
To develop and maintain a full technical knowledge of client products and services
To be able to recognize when a problem or query should be transferred to another
department or a more senior colleague
To deal with all correspondence as required
To accurately log all e-mails and chats
To responsibly maintain and update all job-related administrative forms
To consult product manuals and advise customer of appropriate options and solutions
To run reports and provide status updates to the supervisors