IT Support L2 @Alten Romania

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

Experience in Application Management Level 2 support or Application Deployment or Middleware Administration in last 1 year;
Basic knowledge of at least one monitoring system: Elastic Stack, OEM, Prometheus/Grafana, Dynatrace, Nagios or other monitoring system solution
Experience in Unix and bash scripting in last 1 year;
Experience with web service mechanism;
Basic knowledge on DB and querying is a must;
Basic knowledge on WebLogic (a definite plus) or other Application Server such as WebSphere, Tomcat, JBoss etc;
Basic knowledge of Web technologies: Protocols: HTTPS, TCP/IP, FTP, SOAP/REST; Data formats: XML/JSON/HTML; Scripting: JavaScript/PHP/Python
Basic knowledge of NW technology: VPN/LAN/WAN, Firewalls, NW Security, API Gateways, Load Balancers,
Basic knowledge of Java and of Java deployment technologies a definite plus.
Good knowledge of English;
ITIL background or certification is a plus

Perform day-by-day administration and monitoring of production systems;
Solve systems incidents in a timely manner, according to the SLA agreements, in Ticketing tool;
Perform analysis on incidents, perform root cause analysis for different issues;
Assign incidents that are in the queue, based on the knowledge of the colleagues;
Involve in the creation/update of internal procedures, recommending improvements when necessary;
Assist and offer support for new / ongoing projects;
Perform sanity checks for applications when they are scheduled;
Proactively involve in team activities/applications in order improve team performance;
Address and offer support for recurrent problems that occurs in systems supported;
Proactively analyze Unix logs and submit tasks to other parties when issues are being found;
Participate in business training held by different parties in order to improve business knowledge;
Improve internal processes;
Work in parallel on different tasks;
Involve and create automation processes by creating automated scripts and/or processes, in order to improve service quality (Convert manual reports to automated reports and Replace manual activities with automated ones, implement dashboards that can offer an overview of current systems);
Simplify the day by day work in order to continuously improve skills;
Perform analysis of the data flow / new features / functionality investigations, in connection with customer requirements;
Create cleanup flows and develop automated reports in order to sustain a powerful system;
Implement and document solution in order to prevent the incidents occurrences on the production systems;
Understanding of technical documentation, application functionalities and end2end flow ;
Availability for on-call activities and working outside of business hours, including weekend;
Team player, good communicator, analytical thinking, problem solving orientation, capable to work under pressure.