Order to Cash Specialist with English 1 year contract

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Angajator: Mood Media
  • Customer support - Client service
  • Marketing
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 09.12.2020
    Scurta descriere a companiei

    Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

    Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.


    English – advanced level, verbal & written
    Accurately enter data in ERP System on the order > contract > billing > payment lifecycle
    Outstanding verbal and written communication skills and the ability to prioritize and multi-task
    Responsible, well organized, thorough, proactive, ability to manage own time effectively
    Ability to work as part of a team or alone
    Data literacy: competence in finding, manipulating, managing, and interpreting data
    Excellent knowledge of MSOffice applications
    Strong ability to effectively collect, while maintaining good relationships with customers


    Create and maintain customer cards with their physical and financial details
    Create contracts, amend existing contracts, perform quality check on contracts before activation
    Create quotes and orders with relevant equipment/labour/services
    Evaluate credit worthiness, establish deposit and autopay requirements
    Perform recurring billing, sales order billing, service billing, adhere to specific customer billing needs
    Liaise with Ops, Sales, Engineers, Finance, subcontractors etc for chasing backup documents
    Distribute invoices through the agreed contractual methods (email, post, portal etc), ensure customer approvals are received and cash collected
    Apply cash receipts, research and reconcile payments or unapplied cash receipts, work with AR/Finance on non-standard accounts
    Process AR subledger transactions through the system: credits, reinvoices, refunds, buyouts, write offs, adjustments etc and ensure proper authorization
    Expedite timely payment via phone, e-mail or collection letters, create plans for aging reduction and negotiate payment plans
    Respond to client inquiries regarding AR status like invoicing, contracts, orders, past due accounts etc
    Resolve customer disputes, determine root cause and work with the customer or internal business
    owner to resolve the issue that is preventing payment
    Perform timely execution of month end closing procedures
    Evaluate and update billing AR and Finance processes and procedures
    Device management (Audio; Visuals)
    Meet department-standard metrics while maintaining high quality performance
    Work in cooperation with AR, Finance, Sales, Operations and other departments to ensure quality customer service is provided.