CUSTOMER SERVICE REPRESENTATIVE

WHAT IS EDENRED?
  Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting over 50 million users and 2 million partner merchants in 46 countries via more than 850,000 corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions), incentives (such as gift cards, employee engagement platforms) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2020, thanks to its global technology assets, the Group managed close to €30 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe.
YOU WILL VIBE WITH US

He/she will be in charge of:

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support

WE WILL VIBE WITH YOU

You have High school diploma, general education degree or equivalent.
You have:

• Customer orientation and ability to adapt/respond to different types of characters; provide empathy for the client
• Strong phone contact handling skills and active listening
• Ability to prioritize and manage own workload
• Demonstrated experience in using Microsoft Office package
• Familiar with CRM systems and practices
• Experience in a customer service role
• Team player - helping thе team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.

Language required: Romanian

EXPECTED START DATE: ASAP 

OTHER DETAILS
 

• Location: Bucharest Office
• Specific working conditions: full-time job

​​​​​​​Edenred Romania SRL will process your personal data for selecting and recruiting personnel for our openings. Please read our privacy policy for recruiting available on our website to better understand what data we are processing, the purpose for processing, legal ground, where we transfer your data and what rights you have: edenred.ro/ro/politica-prelucrare-date-personale. By applying to this role you confirm that you have read and understood our privacy policy for recruiting.