Warranty Claims Assessor with Italian

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements:

• Fluency in Italian and English;

• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);

• Verbal and written communication skills;

• Listening skills;

• Problem solving and analysis;

• Customer service orientation.

- Assess and process warranty claims that are submitted electronically by dealers to the client via the client's web-based dealer warranty application.
- Resolve dealer issues and answer questions submitted through an electronic communication system.
- Execute additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned.
- Perform all work according to set policies and procedures, meeting specified performance criteria for accuracy and productivity.
- Ensure daily personal qualitative and quantitative targets are achieved for all assigned duties.
- Support teammates in achieving individual requirements and team goals.
- Communicate with the Team Leads on a regular basis, as required.
- Complete required, ongoing training and successfully demonstrate the knowledge and ability to progress through levels of claims of increasing complexity and size.
- Interact with client and dealers personnel, as needed.
- Conduct all duties in a professional and courteous manner
- Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
- Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
- Develops and maintains knowledge of customer and customer specific business environment
- Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training

Our offer:
- Competitive salary and performance bonuses

- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription

- Opportunity to practice your language skills with native speakers

- Access to a global network of knowledge and resources

- Extensive training through a variety of methods-online, classroom, etc.

- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries

- An experienced Career Counselor to guide you and check on your progress - Interesting and challenging work for the world’s leading companies-our clients

- Professional growth opportunities that recognize individual contributions and performance

- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life