Analyst Team Leader

Mentor's is a head-hunting and direct search company specializing in management and sales positions.

• Excellent analytical skills
• Investigative nature/background with a very good eye for detail
• Strong problem-solving skills
• Effective decision-making abilities
• Excellent written English language
• Previous experience in a supervisory or manager position
• Previous experience in fraud and risk/AML procedures
• Well organized and rigorous in prioritization of issues
• Motivational and performance driven attitude
• Desire to continuously learn and refine processes
• Great communication skills with the ability to work effectively with people at all levels in the organization
• Sets high standards of performance and inspires others to perform at their best
• Ability to meet deadline, working in a fast-paced environment
• Ability to work under pressure

• Ensuring the workings within the team are functioning at an optimal level, by review of incoming workload and account actions
• Performance management and overall development of the team based on learning, capabilities, and identifying specific training needs to increase team efficiency and quality
• Delivering periodic and accurate reporting, in relation to incoming volumes, trends analysis to the Operations Manager
• Managing the rota, holidays, sick days etc, within the team
• Ensuring that implementation of new policies relating to Fraud/Customer risk checks are met through coaching and training members of the team as required
• Assisting in escalated cases
• Maintaining a thorough understanding of the industry rules, customer risk and company policy and procedures as it applies to Fraud risk for current and new regulations
• Overseeing and delivering quality assessment of the work performed by KYC Analysts, providing regular performance feedback
• Ensuring Fraud risk queues and reports processes are documented and in line with industry regulations and company procedures
• Supporting the Operations Manager with internal auditing, and regulatory review and escalated matters as needed