Support Engineer (with German, French or Italian) - Timisoara

Employer: Microsoft
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 04.08.2020
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    Good Communication Skills - spoken and written English- German, French, or Italian would be a plus
    Excellent customer service skills and customer focused attitude
    Three or more years of experience in systems deployment/admin, network operations, software support or IT Consulting
    Effective learning skills and the ability to learn on the go
    Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment/decision making ability
    Genuine passion for technology and desire and aptitude to increase technical skill level required
    Strong knowledge of: any Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services
    Recent work experience in a customer facing support role
    Cultural sensitivity
    Experience of building relationships with customers
    Ability to build the trust of a community
    Self-motivation and an ability to use initiative
    Flexibility and ability to adapt to ambiguous and changing situations
    Identify system problems and recommend solutions to improve processing efficiency and stability
    Ability to manage multiple priorities, commitments and projects
    Must have excellent organizational and time management skills
    Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well Partners and customers

    Preferred skills:
    Intune and SCCM
    MDM platforms
    Group Policy configuration and Advanced Group Policy Management (AGPM)
    Software and Patch Deployment
    Operating System Deployment
    Configuration of client endpoints and endpoint management
    Ability to identify areas of improvement to continually improve service quality and reduce costs
    Self-starter, pragmatic, flexible and comfortable with ambiguity, able to align business and Digital Technology Group vision to deliver clarity
    AD DS knowledge
    Windows client deployment knowledge’
    PKI Infrastructure
    PowerShell Skills

    Responsibilities

    Positively represent Microsoft and communicate with corporate customers via telephone, email, Teams in regard to finding solutions for technical problem identified in Microsoft products
    As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations, as well, requiring the highest level of customer service
    Responsible for managing the relationship with these customers and thoroughly documenting their cases
    Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
    Write technical articles and blogs for guiding other team members and customers
    Consistently share best practices

    Other info

    What to expect?

    Work is office-based, but occasionally there is the need to travel to attend meetings
    Collaborating with colleagues across teams, time zones and technologies, working closely with brilliant Support engineers, product groups and progressive customers
    We work with a diverse range of customers, from small dev shops and independent software vendors (ISVs) to blue chip organizations
    Resolving customer technical problems
    Opportunity for personal growth.

    This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

    Are you interested in the cloud business? Do you want to take Microsoft customers on the journey to success as they transition to cloud platforms and services?

    In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of customer all over the globe. We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service. The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best. The role provides great scope for career development opportunities within Microsoft.

    The Support Engineer provides technical support regarding Intune (and Enterprise Mobility Suite) to enterprise customers, partners, internal staff and/or others on critical issues experienced with Microsoft technologies. Deliver technical support to Intune Services (which may overlap with System Center Configuration Manager in hybrid scenarios), the technologies that surround them including Networking, Directory Services.

    A Support Engineer is responsible for providing quality support for Intune with a high degree of customer happiness, provide responsive and reliable technical solutions and information to Microsoft customers.

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.