Order Management Analyst with German

Company Description

Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services.
Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross industry experience, we take care of business processes for our customers.
Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional  and administrative tasks.

• English and German fluently spoken;
• Excellent written and oral communication skills;
• Customer Service experience;
• Attention to detail;
• Analytical thinking;
• Ability to synthesize;
• Team-player;
• PC skills: MS Office & SAP (SD & MM modules);
• Multitasking.

#LikeABosch Benefits:

• Flexible benefits - On top of your salary, we offer you a monthly budget via your benefit account, which can be used according to your preferences;
• The 13-th salary;
• Meal tickets;
• Relocation package;
• Referral bonuses - We encourage you to refer new candidates to us, and we will honor you with an attractive bonus.
• Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module.
• Life events celebration - Your family is growing while working at Bosch? We congratulate your new born with a 1000 Euro bonus;
• Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch;
• Home office - If you want to work a few days per month from home;
• Health and sport benefits - Because your health is a priority to us;
• Various discounts to our partners;
• Inspiring working conditions;
• Diversity and multicultural mindset.

• Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
• Ensure customer issues via telephone/fax/email are dealt with promptly and within a minimum time-frame;
• Provide customers with information related to price and availability, order status, products etc;
• Enter orders and quotations into SAP;
• Process customer returns via SAP;
• Raise requests for creating and updating SAP data (customer master data, material master data, etc.);
• Manage the open orders by extracting and analyzing SAP reports;
• Communicate with other departments i.e. Finance and Purchasing to ensure that customers' needs and claims are being dealt with promptly;
• Provide training and support to team members.