DC Problem Manager

Angajator: Vodafone Shared Services Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.06.2020
    Scurta descriere a companiei

    Technology is a playground for ideas!
    Vodafone Shared Services Romania is the place to make them come to life.
    If you want to invest more in a career rather than just a job,
    Meet us, Join us, Grow with us!

    We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
    Reflect on what your motivation is to come on board! We’re eager to hear your story.

    We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.

    Cerinte

    With these skills you are a great candidate:

    Experience in a multinational environment
    English proficiency
    CCNA Certification or equivalent work experience
    Understanding of Managed Services, Hosting Environment, Data Center Environment;
    Good understanding of ITIL, Six Sigma;
    General IT and telecom knowledge.

    Responsabilitati

    Your day to day:

    To coordinate Data Centre network operation teams for specific PBI, corrective actions, etc.
    Ensure that relevant problems on the IT systems (hardware, software and network) are identified, mitigated, reviewed by technical teams, analysed, prioritized by appropriate stakeholders and administrates their corrective actions within the agreed timelines and phases.
    Ensure high availability and optimal performance of all aspects of customer’s services and supported infrastructure.
    Drive a culture of continuous improvement and operational excellence ensuring that any failed changes are detected and reviewed with appropriate corrective measures applied.
     

    With these activities you will have a great impact on our business:

    Follow up PBI investigation and ensure corrective action are defined and progressed
    Support RCA investigations and ensure it is done under SLA
    Organize internal meeting to define actions to complete investigation
    Interact with other teams for PBI actions and completion. As example involve design or other ops teams when required
    Analyse incident trends and propose corrective actions
    Interact with optimization services of Cisco and other vendors
    Coordinate the proactive services and remediation work
    Transfer lessons learned from incident resolution into engineering community as lessons learned
    Maintain Data Centre net ops risk register up to date and follow up on corrective actions   
    Reports on problem management activities (periodical status of problems and required corrective action plans);
    Stakeholder communications of problems on the relevant IT systems (implementation status of corrective measures and outcome);

    Alte informatii

    Sounds like the perfect job? We’ve got even more to offer:

    Work from Home – You can get to work remotely from anywhere you choose!
    Medical and dental services
    Life insurance
    Dedicated employee phone subscription
    Special discounts for gyms and retailers
    Annual Company Bonus 
    Ongoing Education 
    You get to work with tried and trusted web-technology
    Getting in on the ground floor of a technology changing company
    Flexible Vacation