DC Problem Manager

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills you are a great candidate:

Experience in a multinational environment
English proficiency
CCNA Certification or equivalent work experience
Understanding of Managed Services, Hosting Environment, Data Center Environment;
Good understanding of ITIL, Six Sigma;
General IT and telecom knowledge.

Your day to day:

To coordinate Data Centre network operation teams for specific PBI, corrective actions, etc.
Ensure that relevant problems on the IT systems (hardware, software and network) are identified, mitigated, reviewed by technical teams, analysed, prioritized by appropriate stakeholders and administrates their corrective actions within the agreed timelines and phases.
Ensure high availability and optimal performance of all aspects of customer’s services and supported infrastructure.
Drive a culture of continuous improvement and operational excellence ensuring that any failed changes are detected and reviewed with appropriate corrective measures applied.
 

With these activities you will have a great impact on our business:

Follow up PBI investigation and ensure corrective action are defined and progressed
Support RCA investigations and ensure it is done under SLA
Organize internal meeting to define actions to complete investigation
Interact with other teams for PBI actions and completion. As example involve design or other ops teams when required
Analyse incident trends and propose corrective actions
Interact with optimization services of Cisco and other vendors
Coordinate the proactive services and remediation work
Transfer lessons learned from incident resolution into engineering community as lessons learned
Maintain Data Centre net ops risk register up to date and follow up on corrective actions   
Reports on problem management activities (periodical status of problems and required corrective action plans);
Stakeholder communications of problems on the relevant IT systems (implementation status of corrective measures and outcome);

Sounds like the perfect job? We’ve got even more to offer:

Work from Home – You can get to work remotely from anywhere you choose!
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus 
Ongoing Education 
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
Flexible Vacation