DC Problem Manager
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Technology is a playground for ideas!
Vodafone Shared Services Romania is the place to make them come to life.
If you want to invest more in a career rather than just a job,
Meet us, Join us, Grow with us!
We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
Reflect on what your motivation is to come on board! We’re eager to hear your story.
We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.
With these skills you are a great candidate:
Experience in a multinational environment
CCNA Certification or equivalent work experience
Understanding of Managed Services, Hosting Environment, Data Center Environment;
Good understanding of ITIL, Six Sigma;
General IT and telecom knowledge.
Your day to day:
To coordinate Data Centre network operation teams for specific PBI, corrective actions, etc.
Ensure that relevant problems on the IT systems (hardware, software and network) are identified, mitigated, reviewed by technical teams, analysed, prioritized by appropriate stakeholders and administrates their corrective actions within the agreed timelines and phases.
Ensure high availability and optimal performance of all aspects of customer’s services and supported infrastructure.
Drive a culture of continuous improvement and operational excellence ensuring that any failed changes are detected and reviewed with appropriate corrective measures applied.
With these activities you will have a great impact on our business:
Follow up PBI investigation and ensure corrective action are defined and progressed
Support RCA investigations and ensure it is done under SLA
Organize internal meeting to define actions to complete investigation
Interact with other teams for PBI actions and completion. As example involve design or other ops teams when required
Analyse incident trends and propose corrective actions
Interact with optimization services of Cisco and other vendors
Coordinate the proactive services and remediation work
Transfer lessons learned from incident resolution into engineering community as lessons learned
Maintain Data Centre net ops risk register up to date and follow up on corrective actions
Reports on problem management activities (periodical status of problems and required corrective action plans);
Stakeholder communications of problems on the relevant IT systems (implementation status of corrective measures and outcome);
Sounds like the perfect job? We’ve got even more to offer:
Work from Home – You can get to work remotely from anywhere you choose!
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company