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Every great brand stands for something and, at Vodafone, our purpose is ‘to connect for a better future’.
Vodafone is a leading telecommunications company in Europe and Africa. Our expertise and scale give us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses and governments connected and – as the COVID-19 pandemic has proven – we play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.
Working at Vodafone is all about helping people to benefit from the new technology and innovations. We bring the future to even the most remote places, using technology to help families in disaster zones, enabling access to digital for the vulnerable, connecting millions of vehicles to the internet and thinking about technology that doesn’t even exist yet.
Over 30 years ago, we made the first ever mobile phone call and sent the first SMS in Britain and have been changing the lives of billions of people ever since. In Romania, we are also carrying a long history of firsts – first mobile operator in Romania, first GSM operator to launch the short messaging service (SMS) and first to offer GPRS (2001), 3G (2005), 4G (2012) and 5G (2019) services – and innovations: we offered world’s first live hologram concert and, later, 4K holograms of Romanian mothers.
We believe being different is good. We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. We do this through our maternity and parental leave policies, by empowering women through connectivity and improving access to education and digital skills for women, girls, and society at large. We are respectful of all individuals, irrespective of race, ethnicity, disability, age, sexual orientation, gender identity, belief, culture or religion. Your different perspectives help us to shape the future.
At Vodafone, we are also taking significant steps to reduce our impact on our planet by reducing our greenhouse gas emissions by 50% by 2025, purchasing 100% of our electricity from renewable sources by 2025, and reusing, reselling or recycling 100% of our redundant network equipment.
The future is exciting. Ready?
Who you are:
You are a strong analytical thinker with a focus on data and data accuracy. You are proactive and creative. You are passionate about operations analytics, visualization, statistics, data-driven decision making, and identification of actionable commercial insights.
The next challenge for you:
As CVM Analytics Expert will be responsible for developing, implementing & optimizing the reporting framework that will drive the insights needed to improve performance and growth of Vodafone Romania’s Base Growth tribe. You will work in a squad focused on driving CVM performance increase by utilizing advanced analytics and statistics methods and modern tools like Adobe Analytics, Tableau, R, SAS, and Oracle.
Key responsibilities for this role are:
• Lead in the development of daily, weekly and monthly reports.
• Calculate various CVM related KPIs and interpret results and derive actions / facilitate decision making.
• Oversee the design and delivery of reports and insights that customer behaviors.
• Identify trends and actionable commercial insights by analysis of multiple and large data sources
• Present the recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats.
• Collaborate with the digital marketing team, commercial tribes and the development team to improve the digital channel performance and growth.
• Realize ad-hoc analyses using advanced analytics and visualization methods and tools like R, SAS or SQL.
• Cooperate with other internal departments in building the next level reporting ecosystem through integration in the DWH of additional data sources and increase accuracy of data recoded across the systems.
Our team has a great variety of skills and backgrounds and we cannot wait to get you in the mix!
CVM Analytics team is a small team of specialists that form part of the wider Base Growth tribe commercial organization. The team is responsible for driving analytical insights and driving data-driven decision making related to customer value management activities. The team is also responsible for web analytics and commercial insight analysis and collaborate closely with the digital marketing team, commercial tribes and the development team; all of them are using an agile way of working.