MS Automated Operations Engineer with Italian

ROMANIAN SOFTWARE digitalizeaza mediul de business romanesc de peste 23 de ani, fiind unul dintre liderii  de piata si un partener strategic pentru orice client. Peste 750 de businessuri din toata tara folosesc cu incredere colorful.hr, o platforma dedicata de HCM (Human Capital Management). Dezvoltata de compania Romanian Software, colorful.hr automatizeaza procesele de HR din orice companie: Recrutare, Administrare de personal, Pontaj electronic, Salarizare, Training, Evaluarea competentelor, Spatiul personal al angajatului, Comunicarea interna, Managementul documentelor, Bugetare, Travel – aplicatia mobila, IRIS – Asistentul virtual pentru HR.

 
Complementar, ROMANIAN SOFTWARE ofera servicii de externalizare a salarizarii si administrarii de personal, consultanta legislativa in dreptul muncii si asistenta fiscala. Compania se concentreaza si pe servicii de training in domeniul resurselor umane si salarizare, oferind o baza pentru viitorii angajati sau aprofundand cunostintele pentru specialistii care deja activeaza in acest domeniu.

 
In 2023, Romanian Software s-a alaturat grupului SD Worx, principalul furnizor european de solutii de resurse umane si salarizare. Cu o experienta de peste 75 de ani si increderea a peste 84.000 de organizatii din intreaga lume, SD Worx ofera solutii de resurse umane in peste 150 de tari. Ca urmare a acestei integrari, Romanian Software are acces la intreaga gama de software si servicii de salarizare si resurse umane ale SD Worx.

We are looking for a MS Automated Operations Engineer with Italian for one of our partners based in Bucharest, a multinational networking and telecommunications company.

• Understanding telecommunication networks and network elements;
• Fluent in English and Italian - written and spoken;
• Ability to react quickly, communication and teamwork;
• Availability to work on legal holidays;
• Concentrated and distributive attention;
• Initiative, Behavioral flexibility;
• Ease, clarity and coherence in expression;
• Analytical technical thinking;
• Communication skills;
• Collect, classify and interpret information;
• Perseverance, interest in documenting and problem solving, practical spirit, informing, helping and developing others, tact, kindness, ambition, self-confidence.

• Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks;
• Works with the application for trouble ticket management;
• Handles from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. Takes the proper measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files);
• Correctly assigns tickets to the right group, following processes and procedures specific for each project;
• Follows-up on incidents registered but not solved, escalated but not closed; Follow-up on incidents, registered but not solved, escalated to next level support.
• Works with the applications for trouble ticket management and other specific project’s tools;
• Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems; Offers support to the field engineers during their actions (by phone and e-mail);
• Works independently and guides the team to keep the competence and skills up to date;
• Solves standard issues based on the existing procedures and continuously improve them;
• Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer;
• Controls and manages complex technical situations/projects in a calm and professional manner .