Operations Support with French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Are you the right fit for the job?

• You are fluent in French & English;
• You are familiar with MS Word, MS Excel, MS Outlook;
• You are not experienced in the job field, but you want to develop your skills together with our professionals;
• You are a team player with good communication skills;
• You are self-motivated, with a positive attitude and approach;
• You are customer friendly and insightful, oriented towards finding solutions;
• You are able to solve urgent matters and work under pressure;
• You are responsible in a work environment.

What are your responsibilities?

• Provide daily operational support to Partners, local Sales teams and other stakeholders by following up on missing or wrongly reported data and on the agreed KPI’s;
• Act as Consultants towards Retailers, Sales, Finance, Sales operations on the processes & tools managed;
• Conduct regular operational reviews and deliver reporting documentation to Partners and other stakeholders;
• Act as first point of escalation for partners and internal stakeholders;
• Provide training and information on processes and tools to Partners as needed, in collaboration with the Country support;
• Provide continuous visibility of the progress of the claims to partners and stakeholders and work with them on a regular claims reconciliation process;
• Ensure compliance and process guidelines are followed by Partners and other stakeholders.

What’s in it for you?

• Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
• Work from home 5 days/month;
• Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
• Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
• Opportunity to be involved in sports activities and volunteering initiatives.