Customer support Level 3 & order fulfillment Specialist

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Angajator: GiGroup Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.08.2020
    Remote work: On-site
    Scurta descriere a companiei

    We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

    Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

    Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

    Cerinte

    For our client, we are looking for a Customer Service & order fulfillment Specialist in Bucharest.


    · Expert in PowerPoint, proficient in Excel;
    · Experience in e-commerce and orders;
    · Proficient in written and verbal English (Japanese or German language skills are a plus);
    · Project management skills, able to propose, facilitate and follow-up on BU/Function initiatives
    · Problem solving and analytical skills (both quantitative and qualitative);
    · Having experience with project/program management in a cross-functional and international environment.

    Responsabilitati


    · Make sure critical customer feedback is captured and shared with relevant stakeholders across the company;
    · Enhance sources and collect valuable customer feedback from across the company;
    · Communicate critical customer-driven data and insights to relevant stakeholders;
    · Continuously acquire feedback from business, including the management team, on the focus area of VOC to improve User Experience and/or BU Operation;
    · Make proposals for new initiatives to BU management based on VOC feedback or analysis (VOC initiatives);
    · Support BU management in prioritizing VOC initiatives based on factors including significance, urgency, cost & benefit and risks;
    · Regularly analyze customer feedback collected from across the organization and summarize and extract management implication.

    If you are interested, you are invited to send your resume.

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