SERVICE DESK with FRENCH, Location: Bucharest

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.05.2020
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    Requirements:
    - Bachelor degree;
    - Fluency in English and French (min. B2);
    - Proficient in MS Office (Excel, Outlook, Word, Power Point);
    - Having an interest in Telecommunications and / or Internet Service Provider Companies;
    - Good client handling skills;
    - Good communication skills, both written and oral;
    - Excellent problem solving and analysis skills;
    - Self-motivated, positive attitude and approach;
    - Professional approach and comfortable dealing with clients.

    Responsibilities

    Responsibilities:
    - Provide functional and technical support for resolution of all the customer, requests;
    - Receive and log internal and external customer request;
    - Ensure proper documentation, notification, escalation, tracking & follow up of all incidents;
    - Perform customer request/problem identification & follow procedures to resolution.

    All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!