Contact Center & Benefits Analyst with French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Are you the right fit for the job?

• You have minimum 2 years experience in HR field;
• Organization skills, attention to detail and follow through to resolve any outstanding issues;
• Time management and administrative skills;
• Written and verbal communication skills; manages internal communications and external/client communications with assistance;
• Discretion, professionalism, confidentiality and judgment;
• Computer literacy and working knowledge of Microsoft Office;
• Fluent or Upper Intermediate level of French & English;
• Team player with interpersonal skills.

What will you do:

• Interface with clients to help them in their HR needs and act as first point of contact for HR related questions via phone or e-mail;
• Assist employees by providing relevant information in any HR related matter; Process all request related to the employee benefits;
• Send notifications to all relevant departments after processing an HR request;
• Update Job Instructions when applicable;
• Improve procedures and innovate, identify possible errors and propose solutions;
• Prepare reports for local HR.

What’s in it for you?

• Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
• Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
• Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
• Opportunity to be involved in sports activities and volunteering initiatives.