MS Automated Operations Engineer

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Angajator: Colorful HR Leasing
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.06.2020
    Scurta descriere a companiei

    Colorful HR Leasing, membra a grupului ROMANIAN SOFTWARE, este o companie românească ce oferă servicii de Recrutare și Leasing de personal. Totodată, Colorful HR Leasing se ocupă de salarizarea și administrarea personalului, oferind consultanță legislativă și întocmirea de rapoarte rapoarte variate privind activitatea de HR.

    Cerinte

    We are looking for a MS Automated Operations Engineer for one of our partners based in Bucharest, a multinational networking and telecommunications company.

    ✔️Perseverance, interest in documenting and problem solving, practical spirit, informing, helping and developing others, tact, kindness, ambition, self-confidence;
    ✔️Ease, clarity and coherence in expression;
    ✔️Analytical technical thinking;
    ✔️Communication skills.

    Responsabilitati

    ✔️Alarm monitoring in IT/Telecom networks;
    ✔️Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis;
    ✔️Correctly assigns tickets to the right group, following processes and procedures specific for each project;
    ✔️Follow-up on incidents, registered but not solved, escalated to next level support;
    ✔️Works with the applications for trouble ticket management and other specific project’s tools;
    ✔️Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer.