Customer service_ German language
The fastest growing filtration company in the world, Filtration Group is passionate about cleaning air, reducing carbon emissions, increasing energy efficiency and keeping food, water and medical procedures safe through its wide range of filtration solutions.Requirements
•University degree in a technical or economics area;
•Any type of certification in customer service would be an advantage;
•Minimum 3 years’ experience;
•Knowledge of customs legislation;
•We are very interested in proactive attitude, strong customer orientation, attention to details, independent, structured and analytical attitude;
•Good communicative skills and capacity to teamwork;
•Ability to quickly adapt to changing environment, team-player mindset;
•Decision-making & problem-solving skills';
•Computer skills : (MS Office), SAP program;
•Excellent German and English knowledge language (writing and speaking).
•Taking the orders: check customer demands and analyze the orders;
•Registers customer orders in our system (SAP) and confirm to the customers the best delivery date and give them a clear and effective solution.
•Informs the customers about all of changes in delivery schedules.
•Assures and coordinates the internal transport and export for all customer orders;
•Making commercial invoices and all documents necessary for them according to our legal requirements;
•Maintains SAP data on: customer orders, system parameters, commercial conditions, forms, sales prices, etc.
•Updated the long-term sales plan according to the data provided by the sales representatives.
•Making daily/monthly necessary reports;
•Manage customer relationships with a complete, timely and clear communications.
•Compensation: competitive salary package;
•We have flexible benefits for you: private health insurance, monthly meal tickets;
•Have extra vacation days based on your work experience.