Technical Support Engineer (Tier 3)- Backend
We are a leading global provider of security and intelligence data mining software.
Our broad Actionable Intelligence™ portfolio for a safer world is deployed in over 100 countries, helping government, critical infrastructure and enterprise organizations to neutralize and prevent terror, crime and cyber threats.
Verint’s global service organization plays a significant role in customer satisfaction and loyalty, solutions stability and integrity in various intelligence products. The candidate will join a tier 3 service team of technical experts, that receives incidents, troubleshoot and communicate with developers to achieve an optimal resolution.
The candidate is expected to communicate efficiently with both field support engineers and software developers, perform expert level debugging and analysis based on logs / captures and tools, reproduce complicated issues on support labs and implement solutions and fixes on production systems on time and quality.
Skills and qualification:
Analysis and troubleshooting hands-on , eager to learn technologies
Customer oriented, good verbal and written communication skills in English
Self-starter, multitasking, independent, responsible.
Good inter-personal communication with other team players
Presentation skills in-front of customers
Ability to learn fast
Availability to provide support beyond office hours
Willingness to travel abroad (20%)
BSc or practical engineering degree in electronics or computer science
At least 3 years of relevant experience supporting of complex technology solutions - Mandatory
Strong analytical and technical skills in following areas:
Virtual Environment technologies (VMWare, Hyper-V) – Mandatory
Familiarity with Storage and raid configuration, advantage Netapp, EMC – Mandatory
Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience – Mandatory
Databases hands-on (MS SQL, Sybase, other) can interpret schemas, and/or author queries, stored procedures – Advantage
Knowledge of communication - network structure (LAN, WAN), and communication equipment functionality (hubs, switching hubs, routers) –Advantage
Knowledge of widely used protocols – TCP/IP , Mail, HTTP, VoIP etc – Advantage
Powershell, Bash , Python scripts development / DevOPS knowledge – Advantage
Familiarity with HW : HP /Dell Servers. ILO/iDRAC, Raid technology – Advantage
You will join a tier 3 service team of technical experts, that receives incidents, troubleshoot and communicate with developers to achieve an optimal resolution.