Senior C#/C++ Software Support Engineer (Tier 4)
We are a leading global provider of security and intelligence data mining software.
Our broad Actionable Intelligence™ portfolio for a safer world is deployed in over 100 countries, helping government, critical infrastructure and enterprise organizations to neutralize and prevent terror, crime and cyber threats.
We are currently looking for a Senior C#/C++ Software Engineer, to join our team.
Professional experience of at least 5 years developing in C# and/or C++ server side
Networking experience (Wireshark, IP protocols) is an advantage
IPMobileTelephony background represents an Advantage
Excellent communication skills
Experience with issue tracking and reporting tools
Ability to be organized and align with people from various teams
Ability to quickly understand and work with legacy code
Ready to travel abroad
Bachelor's degree in Computer Science / Software Engineering
Very high technical competence
Achievement and striving for excellence
Must be a team player
Able to perform under high load/pressure
Nice to have skills:
Client facing experience is an advantage
Knowledge of Telephony (GSM/UMTS/LTE/SIP/VOLTE) protocols is a significant advantage
Supervise service of several projects simultaneously in dynamic execution environments
Work closely with other service layers
Communicate and sync with customers and site teams – both in office and on site
Provide tracking and reporting of the team’s output to upper management layers
Prioritize incoming requests
Act as technical expert for the team members
Come with initiatives to improve the existing processes and code base
At Verint Software Support Engineers do not just address technical issues.
So what they do?
They provide amazing technical support in order to elevate our customer’s experience.
Encounter new software issues, create solutions and documentations and help future efforts regarding product design.
And what role they have?
We view them as super heroes ,doing incredible things and saving the day.
And they are also the ones that come up with the improvements needed with technical support tools and processes.
In other words, they are the driving force behind any successful product implementation.