Back office with German

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

• Customer oriented;
• Good level of German language (B1-B2 level);
• Adaptable and flexible type of person;
• Excellent problem solving skills with attention to details;
• Excellent written and verbal communication skills;
• Nice to have prior Contact Center/ Customer care experience

• Provide language customer support & transaction processing for the client;
• Meet KPIs (AHT, quality, CSAT)
• Gain and maintain an accurate and up to date knowledge of the industry;
• Follow processes and policies;
• Follow documentation standards;
• Ability to work rotating shifts to cover the departments operating hours.

BENEFITS:
• Attractive salary package, including monthly meal tickets
• Access to top medical services for yourself and a dear one, through the private medical subscriptions with our supplier; this comes also wtih a discount for dental care services
• We turned Mondays and Wednesdays into Fruit Days and Fridays into Pastry Das; the vitamin-filled start of the day is on us. So are water, coffee and tea throughout the week
• A great place to work in – a modern office in an easily accessible location
• A youthful and multicultural working environment
• Being part of a young & dynamic team
• Process training sessions, soft skills training sessions, personal development plan