Back office with German

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Angajator: WNS Global Services
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Constanta
  • Actualizat la: 29.05.2020
    Scurta descriere a companiei

    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

    Cerinte

    • Customer oriented;
    • Good level of German language (B1-B2 level);
    • Adaptable and flexible type of person;
    • Excellent problem solving skills with attention to details;
    • Excellent written and verbal communication skills;
    • Nice to have prior Contact Center/ Customer care experience

    Responsabilitati

    • Provide language customer support & transaction processing for the client;
    • Meet KPIs (AHT, quality, CSAT)
    • Gain and maintain an accurate and up to date knowledge of the industry;
    • Follow processes and policies;
    • Follow documentation standards;
    • Ability to work rotating shifts to cover the departments operating hours.

    BENEFITS:
    • Attractive salary package, including monthly meal tickets
    • Access to top medical services for yourself and a dear one, through the private medical subscriptions with our supplier; this comes also wtih a discount for dental care services
    • We turned Mondays and Wednesdays into Fruit Days and Fridays into Pastry Das; the vitamin-filled start of the day is on us. So are water, coffee and tea throughout the week
    • A great place to work in – a modern office in an easily accessible location
    • A youthful and multicultural working environment
    • Being part of a young & dynamic team
    • Process training sessions, soft skills training sessions, personal development plan