Customer Care in Croatian/Serbian/Bosnian

SYKES Cluj-Napoca is looking for a problem-solver!
We are a multinational company with headquarters in the US, accommodating a dynamic environment with people from all over the globe (native speakers included). We teamed up with world’s most known brands to help them keep their strong reputation among customers.
Your main responsibility will be to answer enquires coming from end users via phone, e-mail, chats or forums

YOUR DAILY TASKS:
• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

REQUIRED SKILLS AND EXPERIENCE:
• Proficiency in Croatian/Serbian/Bosnian
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A pro-active approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)

OUR BENEFITS PACKAGE:
• Paid professional technical training
• Soft skills trainings available to attend as desired
• Monthly performance-based bonuses
• 15 RON/day meal tickets
• Private medical insurance
• Various discounts for restaurants, travelling, sports etc.
• A well-defined career path with many opportunities to grow in different directions