Junior Bank Network Support Specialist - Italian Speaker

Employer: UniCredit Services
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 06.04.2020
    Short company description

    UniCredit Services is the global service Company of UniCredit that provides solutions in the Information & Communication Technology (ICT), Back Office & Middle Office, Real Estate, Security and Global Sourcing areas. The Company has about 11.000 colleagues and oversees activities in: Austria, Germany, Italy, Poland, United Kingdom, Czech Republic, Romania, Slovakia, Hungary, plus 2 branches: one located in New York and one in Singapore.


    • Economics Bachelor Degree;
    • Good knowledge of written and spoken Italian;
    • Skilled handling of office communication software (Outlook, Word, Excel, PowerPoint);
    • Good communication skills, strong customer orientation, problem solving attitude;
    • Strong quantitative and analytical skills;
    • Ability to work in teams, leveraging on strong interpersonal skills and flexibility;
    • Strong commitment and dedication to meet and exceed expectations and deliver impeccable quality.


    • Designing and carrying out users’ support processes, providing Customer local support dedicated to the usage of UniCredit Services in scope applications and technological platforms in Italy;
    • Providing service support management (1st level) according to customer SLA;
    • Handling incident;
    • Addressing and routing 1st level support in order to guarantee the solution of both technical and application requests;
    • Taking care of the content management available in the Knowledge Management systems;
    • Addressing to the application developing structures (2nd level) all application failures that it cannot solve;
    • Harmonizing the support processes cross country;
    • Studying and proposing to Customers new opportunities of support to improve the service;
    • Participating to the performance tests of the new applications before to move them in production, in order to ensuring optimization of the ICT infrastructures usage.

    Other info

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