Service Desk Agent

Akkodis Romania team currently counts over 800 engineers and IT experts who work on local and global projects, in industries such as Automotive&Transport, Aerospace&Defense, IT&C, Life Science&Health, Energy&Clean Technology.
We have been active for over 17 years in Romania and have six competence centers in Bucharest, Pitesti, Titu, Iasi, Cluj and Timisoara.
Smart Industry is where digital and engineering converge into a connected world - reshaping entire industries and providing solutions for some of the world’s toughest challenges.
At Akkodis, we bring digital and engineering solutions together, creating a smarter future for everyone.

Requirements:
·         Good written and verbal communication skills in English and French
·         Good analytical skills
·         Good knowledge of Windows operating systems
·         Good overview of standard Office applications and systems( MS Office, VPN, Telephony, Skype, Printers etc.)
·         Good knowledge of Active Directory
·         ITIL knowledge is welcome

Job description and main responsibilities:
·         Resolving Incidents and requests obtained by email, telephone and other communication channels
·         Recording, categorizing and monitoring of incidents and request in ticketing system
·         Co-operate with other members of the IT department
·         Support of the specified services and applications
·         Administrative tasks of service desk team( reporting, updating the knowledge base, etc.)