Travel Advisor with German-English

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Employer: Concentrix Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Lugoj
  • Resita
  • Timisoara
  • Updated at: 16.03.2020
    Short company description

    With some of the world’s biggest and most well-known brands as our clients, chances are you’ve already interacted with Concentrix!  Whether you’re buying a pair of jeans online, or calling tech support about your new headphones, we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

    Concentrix. A passionate company powered by passionate people.

    Requirements

    Excellent level of German and English, both spoken and written (minimum B2)
    Good use of PC and online browsing
    Customer orientation and attention to detail
    High problem-solving capacity
    Excellent communication skills
    Previous experience in customer service will be considered a plus

    Responsibilities

    As a Travel Advisor, you will be the first point of contact for the customer, responding to the various incoming requests and solving the emerging issues using telephone and e-mail, and you will be responsible for the following:

    Provide assistance via telephone and e-mail regarding the platform
    Listen carefully and understand customer needs
    Building a good relationship with the customer
    Participate in activities and meetings to improve service quality and customer satisfaction

    Other info

    Come and meet us in the spectacular Iulius Town to find more about the company and the project.

    We look forward to meeting you!

    Join us at cid:C589FB0Different by Design!