Service Desk Consultant

Systematic is an international software supplier and systems integrator of mission critical systems with core competences within complex management information systems, integration of different IT-systems, structured data exchange, and project management.

Our main domains lie within the realms of Defence, Intelligence and National Security, Healthcare, Public Sector, Library & Learning. Our solutions provide a framework that assists our customers to make correct decisions. We provide simple solutions to complex problems in order to help to simplify the critical decision making process. Our headquarters are located in Aarhus, Denmark and we have offices situated in Copenhagen, Australia, Finland, France, Germany, New Zealand, Singapore, Sweden, UAE, UK, US, and Romania. The company employs approximately 1000 people.
 

The job

Due to business growth and internationalisation, Systematic IT is looking to expand our service desk function. Systematic has ambitious plans to replace to transform our internal IT Service Desk. Working as a member of our IT team, the successful applicant will play a significant role in this transformation.

Your role will be to support our colleagues who require support with their equipment, desktop, telephony and business applications or have service requests that need to be fulfilled. You will be part of the team developing our online service catalogue and self-service capabilities.

This is an ideal opportunity to make a significant difference in your daily work and be part of an international environment. You will be joining in the ServiceDesk team, together with the Business Application and Support team under overall ITM department, which consists of 24 people, based in Aarhus, Denmark and Bucharest, Romania. This team has responsibility for our internal development tool suite, customer facing ITSM solution, business applications and internal IT Service Desk.

The main tasks

• Level 1 and 2 technical support
• Service request fulfilment
• Maintaining the service catalogue
• Writing knowledge articles and FAQs
• Degree in computer science, engineering, or similar
• Microsoft Office and operating system
• Support of IT infrastructure knowledge
• Business application support experience preferred
• Able to write clear user FAQs and instructions
• Experience with ITSM tool
• Minimum of 3 years’ experience. The candidate is expected to deliver from day 1.

The candidate will be expected to be on call for one week per month for critical issues until 22:00 on weekdays and from 09:00 to 16:00 during weekends. This will be subject to financial compensation.

Candidate profile

Personal competencies

• Customer and service-minded
• Great communicator
• A focus on quality and continuous improvement
• Self-motivated and self-driven
• You have experience from bigger organizations
• You have the ability to prioritize and focus on the most important tasks
• You fully accept responsibility for own work
• You take pride in your work
• Good natured, able to work well with people, very willing to support a colleague, share knowledge or ask for advice
• Inquisitive, you enjoy learning and self-development
• You speak and write fluently in English

We offer

An open-minded working environment, where we have focus on our employees and their wellbeing. Systematic is a rapidly growing company, which means that we are developing and changing.

Development & Career path

We challenge each other, our work processes, and our technologies to ensure that we retain our position at the forefront of development. Your professional and personal development is our top priority, so you will be able to take courses and improve even further.

Above that we offer you

• Up to 23 vacation days, 21 days standard to which 2 more days can be added if you have more than 10 years of work experience
• 3 sick days per year for all employees
• Lunch in Systematics’ canteen
• Private medical subscription - you can choose from 3 providers
• Private pension
• Meal or vacation vouchers
• Many more available on the platform

A flexible benefit program - you can mix your benefits choosing from different kind of Services on a very dynamic platform – Benefit Online, such as:

• Lunch in Systematics’ canteen
• Private medical subscription - you can choose from 3 providers
• Private pension
• Meal or vacation vouchers
• Many more available on the platform

We also offer fresh fruits and daily pastries which you can enjoy together with a cup of good coffee or tea on our nice terrace.

Location: Bucharest, Rumania

Travel: Travel to the Danish headquarters in Aarhus can be expected for training.