Windows Support Engineer (German/ French)

Employer: Microsoft
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Timisoara
  • nationwide
    Updated at: 26.02.2020
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements


    The Windows Support Engineer is a trusted advisor to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical problems. Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset. You will have a chance to contribute to keeping up and running various environments for some of the world’s largest companies. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

    We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence. Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below:

    Previous experience with an emphasis on configuring, managing and troubleshooting in some of the following areas:

    Windows Failover Clustering
    Virtualization and Hyper-V
    Storage: iSCSI, MPIO, Storage Spaces Direct (S2D)
    Windows Backup and VSS
    Familiarity with the following would be a plus:

    Windows scripting and PowerShell
    Understanding of networking concepts such as DNS, DHCP, SMB, NLB and TCP/IP protocols.
    Windows Internals
    Tools: Sysinternals Suite, Perfmon, xPerf, WinDBG.

    Responsibilities

    You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.
    Act as a technical focal point in relationships with other companies.
    Exhibit leadership through personal responsibility, accountability and teamwork.
    Occasionally manage critical situations on technical and relationship level.
    Use trace analyses or debugging skills to analyze problems and develop solutions to meet customer needs.
    Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.

    Other info

    WE ARE LOOKING FOR PEOPLE WHO:

    Are smart and intellectually curious,
    Seek a challenging work experience,
    Want to learn and gain greater expertise in their field,
    Are interested in a wide range of professional development opportunities,
    Enjoy providing the highest level of customer experience,
    Work with passion, while having fun, and act in an honest and ethical manner.


     

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 



    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.