Collection Officer with German
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...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
For our client, a financial services European company specializing in the purchase and processing of consumer loans and real estate finance, we are looking for a Customer Advisor Agent.
Fluent German skills;
Several years of experience in active customer service by telephone;
Strong communication skills, friendliness, and service orientation;
Positive charisma on the phone and negotiation skills;
Good MS Office;
Ability to work in a fast-paced environment where changes to procedures are common.
Advising and negotiating with our customers in a professional manner;
Documenting your phone calls carefully and efficiently in the system;
Informing customers about all available customer account information;
Dealing with disagreements appropriately and in accordance with company‘s standards;
Deciding on the terms of repayment within the framework granted;
Checking and initiating measures in order to succeed;
Pursuing the defined productivity goals;
Meeting all legal and operational requirements, rules and processes