Customer Support Agent with Japanese

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  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 20.02.2020
    Scurta descriere a companiei

    Amber Studio is the largest independently-owned Romanian game development studio, offering premium creative and development services.


    Qualification & Requirements:

    High level of fluency in written Japanese
    Good verbal and written communication skills
    Positive attitude towards learning
    Ability to multi-task, prioritize, and manage time effectively
    Ability to follow communication procedures, guidelines and policies
    Attention to detail

    Nice to have:

    Interest in technology & video games
    Smartphone, tablet, operating systems, PC or Mac user experience
    Ability to work as part of a team
    Empathic person


    You must have an intense desire to provide great customer service with each and every customer interaction. Our customer service team provides customer assistance via voice, email, and chat interactions to customers around the world for a number of different software products.
    We are devoted to giving our partners exceptional service by demonstrating unmatched listening, problem solving, common courtesies and customer oriented communication.

    Primary Duties and Responsabilities:

    Responding to customer questions in a timely and accurate way, via phone, e-mail or chat
    Identifying customer needs and be proactive when dealing with user issues
    Documenting issues that you deal with on a daily basis into the ticketing system
    Gathering and providing all the necessary in-depth data before escalation escalation

    Alte informatii

    Attractive salary package
    Meal tickets
    Bonuses according to your performance
    Medical subscription
    Relaxation areas with all sorts of activities
    Easy-to-access headquarters located in Charles de Gaulle Plaza
    Fresh fruits
    Coffee all day long