Business Systems Analyst
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About PTC (NASDAQ: PTC)
PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
• Applied knowledge of CRM systems, preferably Salesforce, with a basic understanding of the various types of system users and how they use the system to perform their jobs to meet high-level business needs
• Understanding and experience with end to end system integrations and overall business system landscapes
• Ability to interpret documented business processes into application workflows and features
• Highly skilled communicator within a worldwide team of engineers, developers and managers
• Understanding of Agile methodologies and tools.
The day to day responsibilities for a business systems analyst require an ability to understand business processes and business needs and translate those into system changes. You will maintain and support the systems used to transact the Renewal Sales org by responding to requests for support, as well as working on user stories and participating in the testing and deployment of system releases.
Success in this role is defined by gaining the business’ confidence that you are their trusted advocate; that you thoroughly understand their business needs and how they use the system in order to support them effectively.
PTC is a place where innovative thinking is encouraged, and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference. If this sounds like you, let’s talk.
By joining our IT department (encompassing the entire sales, service and renewal customer experience) you will play a key role in PTC’s transformation to a world class provider of industrial IOT and AR technology solutions. We are looking for individuals who are eager to apply their abilities and passion for process and technology to be part of a team providing cutting edge business solutions.
The Business Systems team, within the IT Organization, is responsible for providing expertise and advice on technology and delivering solution development, configuration, maintenance and support for the various applications around CRM, web and BI analytics/reporting. Specifically, your areas of responsibility will include the Salesforce CRM platform and related applications that rely on the force.com platform.