Expert Customer Support Associate

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

▪ University or college degree and/or equivalent experience
▪ 5+ years of progressive experience in a client relationship capacity
▪ Experience within the Financial industry working with high profile clients
▪ Project management experience to support the successful execution of the client experience road map and delivery of projects
that will support our clients’ business
▪ Must be available for on call in weekends as needed.
▪ Must be available for night shifts (17:00 02:00)

▪ Client Management: Develop and manage key operational relationships with Clients. Support Client On boarding activities,
Manage day to day client interactions while identifying and prioritizing key client service issues. Delivery of operating reviews
MOR QBRs)
▪ Account Management: Coordinate the execution of the processes enabling successful Contract Management activities
associated with renewals, extensions, changes, revisions, amendments, obl igations review etc. Management of the intake of
new business/services requests and pricing changes as well as the client roadmap for established opportunities
▪ P&L: Achievement of professional service targets. Professional Services (PS) Opportunity identification, qualification,
assessment and proposal developing pipeline of opportunities that contribute to overall PS targets
▪ Rationalization: Supports delivery of strategy for assigned Managed Service Programs to identify and eliminate high risk legacy
solut ions that are not aligned to core products / services
▪ Service Delivery: Manages a client interaction model that will facilitate a best in class client experience liaising between client
and Peer groups (Product Mgmt., Technology, Shared Services, and Operations)
▪ Risk Management: Identifies risks through client journey mapping and service gap analysis, and provides input for
consideration to the line of business risk register as appropriate