Junior Technical Engineer - Customer Support (Trade Innovation)

Employer: Finastra
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 22.02.2020
    Short company description

    Formed in 2017 by the combination of Misys and D+H, Finastra builds and deploys innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or location—from global financial institutions to community banks and credit unions.


    What will you contribute?

    Be part of the TI Engineering Support Group in Bucharest where you will strive to deliver quality customer services to local and foreign clients, reporting to a local manager. Trade Innovation is a system used to effectively handle trade finance transactions on a global scale.

    Required Experience:

    • Bachelor's degree in Cybernetics (preferred)
    • Familiar with trade functionalities such as: Letter of Credit, Guarantees, Collections, Supply Chain
    • Very good communication skills
    • Strong analytical abilities
    • Customer focus
    • Attention to detail
    • Good command of English
    • MySQL/MSSQL knowledge
    • Java knowledge
    • IBM WAS knowledge is a plus


    Responsibilities & Deliverables:

    Your deliverables will include, but are not limited to, the following:

    • Respond to user requests in accordance with SLAs
    • Ensure that the clients are able to utilize the product properly as per their needs
    • Update clients on the progress towards issue resolution
    • Track issues sent to other departments and ensure a resolution to the client's satisfaction is attained
    • Create defects in JIRA upon necessity
    • Be a part of the triage team once enough experience is accumulated
    • Upon request, complete monthly, quarterly and ad-hoc reports
    • Pass feedback to other departments

    Other info

    Our Mission and Vision:

    Our vision is to unlock the potential of people and businesses by creating the #1 open platform for innovation in the world of financial services.

    Our mission is the journey we are on to deliver this vision, and we are well underway, having launched FusionFabric.cloud in 2019. Already recognized as a secure, industry-leading cloud platform, we've partnered with the largest and most vibrant partner and developer ecosystems to create a hugely scalable environment that fosters collaboration and rapid innovation for all.

    Inside Finastra, our ambition is to be the most loved and inclusive fintech in the world. Our people across the globe are diverse, talented and open. And we are always looking for the most creative and inspiring minds to join the team. Whoever you are, you're welcome at Finastra.

    Come and join us - make our home your home and open up the world of finance!