Contact Center Associate with German(plus English)
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Employer: | IGT Solutions |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 17.12.2023 |
Remote work: | On-site |
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.
Requirements
Your Profile
• Excellent speaking and writing skills in German and English – fluency in speaking and writing correctly and at ease
• Specialized skills (Hospitality): Previous work experience in an international hospitality environment / operations is a valuable advantage, but not mandatory
• Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
• Graduate in any discipline / Under graduates
• Willingness to search for required information from customer with a strong focus on solving clients requests
• Proficient in Microsoft Office, Outlook
Key Responsibilities
• Deliver exemplary customer service via phone calls / email / chat/ social media
• As part of the Contact Center team, answer inbound calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries
We Offer
• Competitive salary package
• Thorough training enabling all team to perform effectively
• Career growth opportunities within an international developing team
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