HR Solutions Services Associate IV

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction.

Purpose of the Role: To provide support in English for UK employees in one or more specialized functions of HR such as Policies, Benefits and Compensation etc. Research internal database files and tables and manage requests received from Human Resource management and staff.
This is a perfect role for those that want to become HR professionals and pursue a career in HR. whilst the role is enjoyable it will test your skills and grow your competencies.

The HR Customer Service Advisor is focused on:

• Informing employees about services available and assesses customer needs.
• Communicating appropriate options for resolution in a timely manner.
• Providing support through chat, telephone and e-mail, answering Human Resources related queries while following company policies and procedures
• Gathering information and resolving inquiries.
• Assisting employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies.
• Handling highly confidential material and providing information to employees on matters pertaining to personnel forms and records.

• Fluent level of English (written and spoken)
• Must demonstrate strong interpersonal, speaking, and writing skills.
• Proficiency in using Windows Operating System as well as Microsoft Office applications (Microsoft Word, Excel, and PowerPoint).
• Ability to work towards deadlines.
• Positive attitude and solution-oriented thinking.
• Flexible and eager to learn.
• Be able to work within a large organization and maintain solid relationships with the team.
• HR related experience would be an advantage but not essential.