Technical Expert in Transmissions

ROMANIAN SOFTWARE digitalizeaza mediul de business romanesc de peste 23 de ani, fiind unul dintre liderii  de piata si un partener strategic pentru orice client. Peste 750 de businessuri din toata tara folosesc cu incredere colorful.hr, o platforma dedicata de HCM (Human Capital Management). Dezvoltata de compania Romanian Software, colorful.hr automatizeaza procesele de HR din orice companie: Recrutare, Administrare de personal, Pontaj electronic, Salarizare, Training, Evaluarea competentelor, Spatiul personal al angajatului, Comunicarea interna, Managementul documentelor, Bugetare, Travel – aplicatia mobila, IRIS – Asistentul virtual pentru HR.

 
Complementar, ROMANIAN SOFTWARE ofera servicii de externalizare a salarizarii si administrarii de personal, consultanta legislativa in dreptul muncii si asistenta fiscala. Compania se concentreaza si pe servicii de training in domeniul resurselor umane si salarizare, oferind o baza pentru viitorii angajati sau aprofundand cunostintele pentru specialistii care deja activeaza in acest domeniu.

 
In 2023, Romanian Software s-a alaturat grupului SD Worx, principalul furnizor european de solutii de resurse umane si salarizare. Cu o experienta de peste 75 de ani si increderea a peste 84.000 de organizatii din intreaga lume, SD Worx ofera solutii de resurse umane in peste 150 de tari. Ca urmare a acestei integrari, Romanian Software are acces la intreaga gama de software si servicii de salarizare si resurse umane ale SD Worx.

We are looking for a Technical Expert in Transmissions for one of our partners, a multinational networking and telecommunications company.

What you need:
- Experience as field engineer;
- Experience in telecom field;
- English – medium level;
- Italian - beginner level;
- Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;
- Able to collect, classify and interpret information.

- Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities;
- Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
- Constitutes the first point of contact for specific software and hardware solutions delivered to customers;
- Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems;
- Offer support to the field engineers during their actions (by phone and e-mail);
- Solves standard issues based on the existing procedures and continuously improve them.

Benefits:
- Motivating fix salary;
- Private medical service;
- Life inssurance;
- Sports Allowance – partially paid;
- Meal vouchers;
- 25 vacation days/year;
- Internal learning platform;
- Career plan mentoring.