1st Level Transmission Engineer
Romanian Software este o companie specializata in dezvoltarea si implementarea de produse software din domeniul Resurselor Umane. Cu o experienta de peste 15 ani in domeniul IT, compania si-a diversificat continuu activitatea, evoluand de la un dezvoltator de aplicatii software la un furnizor de solutii IT si servicii integrate cu o expertiza profesionista in domeniul Resurselor Umane. Calitatea solutiilor oferite, alaturi de valorile pe care compania le promoveaza reprezinta factori determinanti ai succesului sau.Requirements
We are looking for a 1st Level Transmission Engineer with Italian for one of our partners, a multinational networking and telecommunications company.
What you need:
- Experience as field engineer;
- Experience in telecom field;
- English – medium level;
- Italian - beginner level;
- Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;
- Able to collect, classify and interpret information.
- Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities;
- Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
- Constitutes the first point of contact for specific software and hardware solutions delivered to customers;
- Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems;
- Offer support to the field engineers during their actions (by phone and e-mail);
- Solves standard issues based on the existing procedures and continuously improve them.
- Motivating fix salary;
- Private medical service;
- Life inssurance;
- Sports Allowance – partially paid;
- Meal vouchers;
- 25 vacation days/year;
- Internal learning platform;
- Career plan mentoring.