Helpdesk Officer with English in Timisoara - 1 year contract

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

• University graduate;
• Written and spoken ability to communicate in English;
• Attention to details;
• Analytical skills;
• Good interpersonal skills;
• Customer oriented;
• Rigor/accuracy and sense of urgency and of deadlines;
• Flexibility;
• Professional motivation

• Manage client relationship through providing daily operational support via telephone and e-mail;
• Act as the first contact to the client, communicating all relevant information and ensuring customer satisfaction;
• Level 1 helpdesk for procurement tools: solves level 1 tickets, ticketing, follow-up, escalation to level 2
• Tests the solutions proposed by level 2 experts when necessary
• Processing transactions within agreed TAT & SLA
• Providing continuous visibility of the tickets situation to Client and to internal hierarchy
• Provide support to other internal members and teams and to the various End Users and Procurement Managers within client organization

Benefits:
• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
• Great career opportunity with a leading international outsourcing company
• Opportunity of personal development in a multinational working environment
• Competitive salary with attractive set of social benefits
• Relocation package: in case that you are not living in Timisoara, the company will offer you support In order to relocate to our office location
• Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
• Personal and professional development through a variety of training programs (hard/soft skills)

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.
However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.