HRO Associate with French

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Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 25.11.2019
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Cerinte

    Fluent communication skills in English and French (preferably in a business context);
    Ability to work in a global HR environment and ensure appropriate and efficient case resolution;
    Strong understanding of HR specific processes and procedures;
    Exposure to HR tools & technology;
    Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc);
    Ability to deliver with accuracy and communicate effectively with all levels within the organization;
    Previous experience in a BPO/Shared Service environment would represent an advantage;
    High level of attention to detail, Effective team player.

    Responsabilitati

    As an HRO Associate, you will be responsible with the following tasks:

    Performing basic HR transactions to resolve customer requirement;
    Managing basic customer data into HR applications;
    Responding to escalated queries and handle complex ones;
    Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
    Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
    Tracking cases for all inquiries and requests using CRM tool;
    Answering relatively routine process/policy/ procedure questions and providing HR information;
    Maintaining service level agreements – accuracy and on-time delivery;
    Acquiring up-to-date process knowledge through training and self-learning;
    Escalating complex cases to next level as per defined process;
    Working closely with enabler groups like SME and Training to develop knowledge material.

    Alte informatii

    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    Great career opportunity with a leading international outsourcing company
    Opportunity of personal development in a multinational working environment
    Competitive salary with attractive set of social benefits
    Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    Personal and professional development through a variety of training programs (hard/soft skills)