HRO Associate with French
Acest job nu mai este activ!Vezi toate job-urile Wipro Digital Operations and Platforms active.Vezi toate job-urile HRO Associate with French active pe Hipo.roVezi toate job-urile in Resurse Umane - Psihologie active pe Hipo.ro |
Angajator: | Wipro Digital Operations and Platforms |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 25.11.2019 |
Remote work: | On-site |
Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.
Fluent communication skills in English and French (preferably in a business context);
Ability to work in a global HR environment and ensure appropriate and efficient case resolution;
Strong understanding of HR specific processes and procedures;
Exposure to HR tools & technology;
Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc);
Ability to deliver with accuracy and communicate effectively with all levels within the organization;
Previous experience in a BPO/Shared Service environment would represent an advantage;
High level of attention to detail, Effective team player.
As an HRO Associate, you will be responsible with the following tasks:
Performing basic HR transactions to resolve customer requirement;
Managing basic customer data into HR applications;
Responding to escalated queries and handle complex ones;
Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
Tracking cases for all inquiries and requests using CRM tool;
Answering relatively routine process/policy/ procedure questions and providing HR information;
Maintaining service level agreements – accuracy and on-time delivery;
Acquiring up-to-date process knowledge through training and self-learning;
Escalating complex cases to next level as per defined process;
Working closely with enabler groups like SME and Training to develop knowledge material.
Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
Great career opportunity with a leading international outsourcing company
Opportunity of personal development in a multinational working environment
Competitive salary with attractive set of social benefits
Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
Personal and professional development through a variety of training programs (hard/soft skills)
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