HRO Associate with French
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Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
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Fluent communication skills in English and French (preferably in a business context);
Ability to work in a global HR environment and ensure appropriate and efficient case resolution;
Strong understanding of HR specific processes and procedures;
Exposure to HR tools & technology;
Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc);
Ability to deliver with accuracy and communicate effectively with all levels within the organization;
Previous experience in a BPO/Shared Service environment would represent an advantage;
High level of attention to detail, Effective team player.
As an HRO Associate, you will be responsible with the following tasks:
Performing basic HR transactions to resolve customer requirement;
Managing basic customer data into HR applications;
Responding to escalated queries and handle complex ones;
Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
Tracking cases for all inquiries and requests using CRM tool;
Answering relatively routine process/policy/ procedure questions and providing HR information;
Maintaining service level agreements – accuracy and on-time delivery;
Acquiring up-to-date process knowledge through training and self-learning;
Escalating complex cases to next level as per defined process;
Working closely with enabler groups like SME and Training to develop knowledge material.
Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
Great career opportunity with a leading international outsourcing company
Opportunity of personal development in a multinational working environment
Competitive salary with attractive set of social benefits
Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
Personal and professional development through a variety of training programs (hard/soft skills)