HRO Associate with French

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 25.11.2019
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    Fluent communication skills in English and French (preferably in a business context);
    Ability to work in a global HR environment and ensure appropriate and efficient case resolution;
    Strong understanding of HR specific processes and procedures;
    Exposure to HR tools & technology;
    Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc);
    Ability to deliver with accuracy and communicate effectively with all levels within the organization;
    Previous experience in a BPO/Shared Service environment would represent an advantage;
    High level of attention to detail, Effective team player.

    Responsabilitati

    As an HRO Associate, you will be responsible with the following tasks:

    Performing basic HR transactions to resolve customer requirement;
    Managing basic customer data into HR applications;
    Responding to escalated queries and handle complex ones;
    Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
    Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
    Tracking cases for all inquiries and requests using CRM tool;
    Answering relatively routine process/policy/ procedure questions and providing HR information;
    Maintaining service level agreements – accuracy and on-time delivery;
    Acquiring up-to-date process knowledge through training and self-learning;
    Escalating complex cases to next level as per defined process;
    Working closely with enabler groups like SME and Training to develop knowledge material.

    Alte informatii

    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    Great career opportunity with a leading international outsourcing company
    Opportunity of personal development in a multinational working environment
    Competitive salary with attractive set of social benefits
    Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    Personal and professional development through a variety of training programs (hard/soft skills)