Level 3 Support Engineer (Microsoft 365 Enterprise)

Role and Responsibilities

• Level 3 support for SharePoint 2013, Office 365 and other connected products;
• Handle escalated tickets raised from second level support: perform analysis, collaborate with development team for fixing bugs, test solutions;
• Close collaboration with level 2 support to help with ticket solving and sharing knowledge when needed;
• Keep up to date with the latest technologies;
• Open bugs and change requests to software providers;
• Test and evaluate new technology and new software products;
• Creates specific documentation for changes and improvements in the software, including internal and external documentation that contain functional and technical solutions related to the software issues;
• If needed, train more junior staff members;

• 2-4 years relevant experience (Microsoft SharePoint, Office 365);
• Very good understanding of processes; good understanding of business; basic knowledge of databases; good MS Office utilization level;
• Advanced English; French / German are nice to have;
• Results oriented, problem solving skills, good communication (verbal and written), adaptability, attention to details and data accuracy, proactive attitude, ability to work in a team enviroment and also independently, analytical (ability to collect, organize, analyze and share information), reporting and presentation skills.

• Fixed salary compensation along with yearly evaluation and performance-related bonus scheme;
• Meal Tickets, Easter and Christmas Gift Vouchers;
• Seniority Bonus and Referral Bonus.

• WorldClass Gym Discounts and 7Card Partnership;
• Weekly Fruit Day;
• Onsite Chair Massage;
• Private Medical Subscription for employees and family (children, spouse/ life partner);
• Life and Accident Insurance.

• Personal development through mentorship and coaching;
• German/ French Language Courses at any level;
• Complete training & certification curricula available (tailored courses);
• E-Learning System available for all employees;
• Firm-Wide and Regional level trainings;
• Possibility to work for top clients internationally.

• Between 23 and 30 vacation days;
• Flexible schedule and work from home option available;
• Days off for special events.