Contact Center Associate with French ( plus English )

Employer: IGT Solutions
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.12.2019
    Short company description

    IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

    Requirements

    Your Profile
    • Excellent speaking and writing skills in French language – fluency in speaking and writing correctly and at ease (plus medium level English knowledge)
    • Previous work experience in an international hospitality or airline environment / operations is a valuable advantage, but not mandatory
    • Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
    • Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
    • Graduate in any discipline / Under graduates
    • Willingness to search for required information from customer with a strong focus on solving clients requests
    • Proficient in Microsoft Office, Outlook
    • Willing to work in a contact center environment with rotational shifts

    Responsibilities


    • Deliver exemplary customer service via phone calls / email / social media
    • As part of the Contact Center team, answer inbound calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

    Other info

    We Offer
    • Competitive salary package
    • Thorough training enabling all team to perform effectively
    • Career growth opportunities within an international developing team
    • Attractive work environment in new offices