Contact Center Associate with Greek ( plus English )

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Employer: IGT Solutions
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.02.2020
    Short company description

    IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

    Requirements

    Your Profile
    • Excellent speaking and writing skills in Greek language – fluency in speaking and writing correctly and at ease (plus medium level English knowledge)
    • Previous work experience in an international hospitality or airline environment / operations is a valuable advantage, but not mandatory
    • Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
    • Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
    • Graduate in any discipline / Under graduates
    • Willingness to search for required information from customer with a strong focus on solving clients requests
    • Proficient in Microsoft Office, Outlook
    • Willing to work in a contact center environment with rotational shifts

    Responsibilities

    • Deliver exemplary customer service via phone calls / email / social media
    • As part of the Contact Center team, answer inbound calls /email / social media/chat messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

    Other info

    We Offer
    • Competitive salary package
    • Thorough training enabling all team to perform effectively
    • Career growth opportunities within an international developing team
    • Attractive work environment in new offices