Collection Analyst with Advanced French Skills
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At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
Education and Experience Required:
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 3-5 years of experience.
Knowledge and Skills:
Intermediate written and verbal communication, negotiation, and conflict resolution skills.
Intermediate accounting knowledge.
Intermediate problem solving skills.
Basic computer skills.
Intermediate prioritization skills.
Basic understanding of risk mitigation tools.
Intermediate understanding of the company's order management process.
Intermediate understanding of the company's dispute management process.
Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills.
Fluency in French is a must.
English Fluency is a must as well.
Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
Bias for action: We never sit still - we take advantage of every opportunity
Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements
Ensures that the company converts revenue to cash by determining appropriate accounts receivable management. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality. Maintains on-going relationships with high-value customers and sales organizations. Ensures payments are collected in a timely manner by solving issues and potentially disputes that may prevent customer payment.
Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships
May act as resolver for designated self-resolving accounts
Identifies appropriate customer contacts to obtain payment or identify and resolve issues
Proactively makes regular contact with customers via phone or email
Responds and follows up promptly on customer requests or issues
Builds and maintains internal HPE (sales, credit, order management, etc.) and external customer relationships
Learns customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtains payments, identifies and resolves issues
Documents all collections activities and key customer payment behavior details in designated system/local files following standard commenting procedures
Forecasts month-end/quarter end aging results for assigned portfolio.
Participates in all governance related activities at team, region and global level to identify specific actions and provide regular status updates
Advises the Credit Analysts, Sales, Account Management teams on collection risks
Leads communication with a key customer portfolio developing trusted relationship