2nd Level Assurance Engineer with Spanish

ROMANIAN SOFTWARE digitalizeaza mediul de business romanesc de peste 23 de ani, fiind unul dintre liderii  de piata si un partener strategic pentru orice client. Peste 750 de businessuri din toata tara folosesc cu incredere colorful.hr, o platforma dedicata de HCM (Human Capital Management). Dezvoltata de compania Romanian Software, colorful.hr automatizeaza procesele de HR din orice companie: Recrutare, Administrare de personal, Pontaj electronic, Salarizare, Training, Evaluarea competentelor, Spatiul personal al angajatului, Comunicarea interna, Managementul documentelor, Bugetare, Travel – aplicatia mobila, IRIS – Asistentul virtual pentru HR.

 
Complementar, ROMANIAN SOFTWARE ofera servicii de externalizare a salarizarii si administrarii de personal, consultanta legislativa in dreptul muncii si asistenta fiscala. Compania se concentreaza si pe servicii de training in domeniul resurselor umane si salarizare, oferind o baza pentru viitorii angajati sau aprofundand cunostintele pentru specialistii care deja activeaza in acest domeniu.

 
In 2023, Romanian Software s-a alaturat grupului SD Worx, principalul furnizor european de solutii de resurse umane si salarizare. Cu o experienta de peste 75 de ani si increderea a peste 84.000 de organizatii din intreaga lume, SD Worx ofera solutii de resurse umane in peste 150 de tari. Ca urmare a acestei integrari, Romanian Software are acces la intreaga gama de software si servicii de salarizare si resurse umane ale SD Worx.

We are looking for a 2nd Level Assurance Engineer for one of our partners, a multinational networking and telecommunications company.

What you need:
- Degree in Electrical Engineering/Telecommunication Engineering/Computer Science or equivalent;
- Have a minimum 2 years of experience in Operation and Maintenance with SDH technology in a mobile or fixed network.
- English – medium level;
- Spanish is mandatory both speaking and writing skills;
- Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;
- Able to collect, classify and interpret information.

- To act on relevant problems escalated from the Front Office surveillance team so that resource problems are remedied or escalated to corresponding system support units according with defined SLA;
- Follow the cases with the system support units till they provide a viable solution for each case;
- Closely following of case life cycle and regular updates performed in ticketing application;
- Proactive daily verifications and solving of found issues;
- Documentation - OPI (Operations Procedure Instruction) / WI (Working Instruction) for 1st level Ops team;
- Regular reports creation.

Benefits:
- Motivating fix salary;
- Private medical service;
- Life inssurance;
- Sports Allowance – partially paid;
- Meal vouchers;
- 25 vacation days/year;
- Internal learning platform;
- Career plan mentoring.