Community Support Representative - German speaking, Krakow

Employer: UBER
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
  • Abroad
  • Updated at: 25.01.2020
    Short company description

    Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.


    What you'll need

    Fluency in German
    Good English (B1/B2)
    Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
    Proficiency using computers (typing, quickly navigating between various tools)
    Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
    Passion for helping others and creating support experiences that exceed users' expectations.
    Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
    Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
    Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis)
    A bachelor's degree or college experience preferred.


    What you'll do

    Be a passionate advocate for riders and drivers while answering any questions that come your way.
    Deliver high-quality service across multiple support platforms (email, chat, phone)
    Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
    Triage issues and escalate them when necessary.

    Other info

    We offer:

    Base compensation + performance bonus
    Private medical (covered by the company)
    Uber credits (monthly allowance to spend on food delivery and rides)
    Catered lunches and onsite snacks and drinks
    Additional training and courses (clear career path)
    Team building activities, company events
    Relocation package (if you need to relocate to poland for this role)
    Friendly atmosphere, casual dress code
    At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.