Customer Advisor with German

Angajator: WEBHELP Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.11.2019
    Scurta descriere a companiei

    Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
    We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
    Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

    Cerinte

    Required profile:

    German and English language proficiency
    Customer oriented person, excellent communication skills (active listening), quick learner
    Proactive and a great team player

    Responsabilitati

    What you will be doing at Webhelp:

    Your role will be to offer customer service by providing information about orders and client’s accounts.
    You will provide solutions to client’s issues in order to deliver excellent customer experience and create brand engagement.
    You will be able to get involved in creating new processes and you will have the chance to be part of a new project from the beginning and in continuous developement

    Alte informatii

    What we offer:

    Competitive salary and performance bonuses
    Benefits package –meal tickets, public transportation, discounts cards through different partners, private health care
    Integration program in a dynamic team
    Ongoing training and access to training modules for personal and professional development
    A professional work environment where you will continuously learn and develop your career