Renewal Specialist (13:00-22:00)

Employer: PTC
Domain:
  • Others
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.09.2020
    Short company description

    About PTC (NASDAQ: PTC)​

    PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

    Requirements

    - Excellent written and verbal skills
    - Ability to change gears and adapt to changing requests from business
    - Strong organizational skills
    - Is comfortable working in fast paced and sometimes stressful environments
    - Ability to deal with ambiguity and can take initiative
    - Comfortable with speaking their mind and sharing opinions to improve business and processes
    - SFDC experience preferred.

    Responsibilities

    - Partner with Renewal Sales Reps to assist in complex quoting situations, customer product remixes, and requests.
    - Act as liaison between the renewals organization and other business units to ensure completion of orders
    - Manage tech support and lead queues to ensure the appropriate action is taken and organization is in receipt
    - Proactively assist reps in opportunity management and data scrubbing activities.

    Other info

    Your Impact

    PTC is in a major growth period and as such the Renewals Organization is undertaking many important changes to achieve the level of success they have always delivered. As a result, the level of support needed has grown and the Renewal Specialist will play an important role in supporting the team. The Renewal Specialist will partner with the Renewal Sales team to improve velocity, bridge gaps in process and strive to improve the overall experience for the sales team and PTC customers.

    Your Team

    Will be part of a 10-14 person team reporting to the Renewal Sales Process & Specialist Manager. This is a new and evolving role providing the individual ability to develop and expand their impact.