Renewal Specialist

Employer: PTC
Domain:
  • Others
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.11.2019
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.

    Requirements

    Excellent written and verbal skills
    Ability to change gears and adapt to changing requests from business
    Strong organizational skills
    Is comfortable working in fast paced and sometimes stressful environments
    Ability to deal with ambiguity and can take initiative
    Comfortable with speaking their mind and sharing opinions to improve business and processes
    SFDC experience preferred

    Responsibilities

    Partner with Renewal Sales Reps to assist in complex quoting situations, customer product remixes, and requests.
    Act as liaison between the renewals organization and other business units to ensure completion of orders
    Manage tech support and lead queues to ensure the appropriate action is taken and organization is in receipt
    Proactively assist reps in opportunity management and data scrubbing activities.

    Other info

    Your Impact
    PTC is in a major growth period and as such the Renewals Organization is undertaking many important changes to achieve the level of success they have always delivered. As a result, the level of support needed has grown and the Renewal Specialist will play an important role in supporting the team. The Renewal Specialist will partner with the Renewal Sales team to improve velocity, bridge gaps in process and strive to improve the overall experience for the sales team and PTC customers.

    Your Team
    Will be part of a 6-10 person team reporting to the Renewal Sales Process & Specialist Manager. This is a new and evolving role providing the individual ability to develop and expand their impact.