Service Delivery Manager - French
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Vauban joined the GFI Group at the beginning of January 2019. With more than 450 consultants in Romania, Vauban is a leading provider of IT services and innovative applications. Created in 2007, the company has experienced strong growth and has established itself as a reference partner for key accounts in the Banking, Telecom, Industry and Energy sectors.Cerinte
❖ Areas of your interest should be related to project management, hardware infrastructure, enterprise architectures, software development/deployment/integration, IT Service Management, cloud automation, virtualization;
❖ 1-5 years’ experience in project management, agile mindset;
❖ Basic technical skills in multiple areas (system administration, networking, virtualization, web servers, load balancers, databases, middleware, security, etc.), application deployment lifecycle;
❖ Able to understand technical issues and identity the right person who could provide help;
❖ Strong communication and interpersonal skills to interact daily with both clients and technical contributors;
❖ Able to work in parallel on several projects (reaching 7-10 projects) and following up multiple items on different statuses;
❖ Proactively identify problems, anticipate obstacles and push things forward to deliver the expected level of service to our clients;
❖ Good level of French and English in order to communicate with internal clients from various business areas (located in Paris, Bangalore and Bucharest).
❖ Excellent verbal and written communication;
❖ Curious, ambitious, self-motivated, adaptable;
❖ Excellent at working both in a team and individually;
❖ Methodical approach to problem solving, rigurosity;
❖ Strong attention to detail;
❖ Autonomy, proactivity, continuous learning.
Your mission Inside the bank, you will join Global Technology Services (GTS), the entity who manages the infrastructure for the group.
You will be part of a project managers team (distributed in Bucharest and Paris) working to deliver various environments (like Development, Homologation, Production, Backup) and information systems for the French Retail Bank.
If you have a keen interest in developing your knowledge on hosting applications and project management take this unique opportunity to work on multiple projects, various enterprise-level technologies and tools and collaborate with solution project managers, project teams, architects and datacenter technicians.
Your role, in a few words
❖ The Integration Project Manager is charged with the delivery of the infrastructure solution as specified by the architects with respect to GTS norms;
❖ It’s a unique mix of IT service management, client relationship and technical skills in a constantly transforming environment;
❖ He manages multiple projects in parallel together with the application development teams;
❖ For the delivery, he collaborates with and orchestrates the contributors from different support teams (system engineers, network administrators, backup operators, monitoring, database administrators, middleware specialists, security teams, technical experts);
❖ After onboarding to our company and processes, your tasks will start at a simple and more administrative level and we’ll increase gradually in complexity and diversity.
Tasks you’ll be performing
❖ Work together with project implementation teams from various business units to build the required infrastructure and solve any integration problem that could arise until project goes live;
❖ Analyze and challenge the requirements and commit on agreed deadlines;
❖ Act as an interface between GTS technical teams, Solution Project Manager, architects, consultants, development teams and project managers charged to build the solution from the business side;
❖ Infrastructure provisioning and creation using automation tools or by sending tickets to service desk for special cases. Examples: servers’ creation and basic configuration, installation of software components part of the GTS catalog by using automation tools or by creating well documented tickets to appropriate technical team;
❖ Use of basic technical and networking skills (on Linux, Windows, AIX, etc.) to verify that installed items are working, versions are correct;
❖ Perform Disaster Recovery tests before applications go live;
❖ Advise clients on the steps to follow in order to overcome all procedural milestones before the go live;
❖ Create project skeleton and fill-in the internal project tracking application with information about the servers and components delivered;
❖ Involved in the cost and time estimation process using internal tools.