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Two or more years of work in a payments processing company or card network or retail bank or FinTech company, as a bankcard dispute officer, with specific experience in handling card network dispute and chargeback functions.
Bank or Payment Industry dispute management regulations.
Associate Degree in Business Administration.
Related professional certificates/qualifications.
Proven written and verbal communication skills and bilingual in Spanish and English.
Creative and results oriented, with the desire for self-development.
Ability to work with minimal supervision in a dynamic growing job environment.
Excellent analytical and problem solving skills.
Work with customers to assist them with their Dispute Management process using the I2C Processor Dispute Management tools.
Follow daily work tasks to complete chargeback investigations and handling within mandated guidelines and timeframes.
Submit chargeback data to UPI, on behalf of customers, through the I2C Processor system, using the UPI chargeback services.
Alert the Fraud Administrator to potential fraud issues as a result of customer inquiries and chargeback items.
Complete monthly chargeback status report for clients.
Answer customer inquiries and resolve complaints or problems.
Analyze problems, make decisions and recommend solutions.
Retrieve customer files or copies of transactions for investigation of problems or complaints.
Other related duties as required.