Returns Administrator cu germana
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.Cerinte
German language proficiency (speaking and writing)-English language proficiency
High School Diploma or equivalent
Strong verbal and written communication skills in English.
Customer Service oriented and conducts themselves in a polite and professional manner
Very good communication abilities
Good MS office suite knowledge
SAP and MS Office suite experience.
Basic product knowledge in CCTV, Access and Intruder portfolios.
Detail-oriented and able to make independent appropriate decisions.
Able to be flexible, adaptable, and proactive in making changes to improve the Warranty and Returns documentation process.
Reporting to the Repairs Manager you will be responsible for completing the range of tasks required to ensure the smooth efficient flow of the customer returned Commercial Security product through the Repair Centre, providing a high standard of service to customer and to internal process partners.
Support customer across UK / EMEA by providing Returns nos (RMA) in accordance with the returns policy/guidelines set by the company using SAP system.
Support customer enquiries on return status throughout the RMA process. Keeping customers up to date with the status of their repair/credit by means of telephone, fax and email and liaising with the engineers within the department
Coordinate Return processes with Suppliers for OEM branded products including arranging shipments through freight forwarders in accordance with HM Revenue Customs regulations and Customer requirements.
Collate data for a number of stakeholders and present findings and a platform that will drive improvements.
Process all outbound RMA orders for delivery to customer within UK /EMEA
Process Invoices for Repair charges
Process Credit returns liaising with our 3rd Party distribution centre
Works diligently to ensure department target KPIs are met.