Support Engineer

Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

Required Competencies:

Fluency in English
Knowledge of SQL programming (running queries, setup jobs, procedures)
Basic knowledge of Microsoft Windows Server operating systems
Basic knowledge Linux/Unix OS
Basic programming skills (Java Scripting will constitute an advantage)
Basic knowledge of voice protocols (SIP) previous experience with telephony system will be considered a plus
Knowledge of Microsoft Office suite;


Required soft skills

Accuracy
Customer oriented
Efficiency
Communication
Consistency
Initiative
Attention to detail
High sense of urgency
Capacity to work under pressure
Team player

Required Experience:

1-year work experience in a technical support related position
Experiencing working with contact center solutions will be considered a plus
Possession of designated system/technologies certifications would be considered an advantage;

Academic/Educational Requirements: University degree or undergraduate (Technical)

Provides phone and email Support to NobelBiz CCS platform customers
Creates, solves and documents solutions for customer tickets/requests within SLAs timeframes.
Create documentation and procedures for support related tasks
Works with the development team to help in the bug resolution processes
Creates and maintains customer setups for specific NobelBiz CCS platform products
Provides training to customers for our NobelBiz CCS platform.
Respects the provisions of the Internal Rules and Regulations and Work Discipline
Respects the provisions of the Health and Safety Norms and the Prevention and Fire Fighting Norms

In return, we offer�

Awesome colleagues in a highly collaborative environment
Headquarters in the center of Bucharest (Stefan cel Mare)
Access to various training programs and HR events
Opportunity to grow within the company
Transportation after 22:30
Meal Tickets
Fun at work events (Banc Show, Ice Cream Day, Childhood day etc.)
Massage and fruit within the company premises
Team events (team buildings, team hangouts, parties etc.)
Relaxation area (pool, foosball, darts, table tennis, board games more)